Help Center

Find answers to common questions about Smashmail. Can't find what you're looking for? Email us at support@smashmail.ai.

Getting Started

Core Product

Troubleshooting

Billing & Subscription

Security & Privacy

Infrastructure

Still need help?

If you have any questions or run into issues, we're here to help. Reach out at support@smashmail.ai.

Help Center

Getting Started

What is Smashmail?

How does Smashmail work?

How do I get started?

Core Product

Does Smashmail send emails automatically?

Where do drafts appear?

Why can't I see any drafts?

What if I don't like a draft?

How does Smashmail decide what's important?

Can I customize categories?

Where did my emails go?

What impact does Smashmail have on my Inbox?

How does Smashmail learn my tone?

How do I teach or improve Smashmail?

Troubleshooting

I'm missing drafts — what should I check?

I see Smashmail labels in Gmail, but tagging isn't working

"Your AI activity has been paused due to usage limits"

Why do I need to reconnect after changing my password?

Billing & Subscription

Does Smashmail work with Gmail and Outlook?

Does Smashmail support shared inboxes?

Can I use Smashmail with multiple email addresses?

Will I be charged automatically after the trial?

How do I cancel my subscription?

What is the refund policy?

How do I delete my Smashmail account?

Security & Privacy

Is Smashmail secure?

Can Smashmail employees access my email content?

What data does Smashmail store?

What data is shared with third parties?

How are my credentials protected?

Infrastructure

Where is Smashmail incorporated?

Where are your servers located?

What cloud provider do you use?

Still need help?